Measure Patient Experience

Check the blood pressure
of your practice

  • Single question, high-response rate.
  • A simple, practical measure of what your patients think and feel about your practice.
  • Common language to create an environment focused on satisfaction.

Improve Practice Reputation

Use Your Best Patients
to Help Generate New Ones.

  • Automated system designed for medical practices to generate 5-Star patient reviews.
  • Helps preempt negative reviews by asking patients “How could we have done better.”
  • Only “Promoters” are sent to review sites.

Capture Patient Feedback

When you listen to patients,
great things happen.

  • Identify and prioritize voiced needs and wants from the patients.
  • Using real-time reporting, you can empower the entire practice to start thinking about their role in the patient journey.
  • Weave a patient-centric focus into the fabric of your practice.

Patient Promoter is a proven results-driven solution designed for healthcare practices to gain a competitive advantage in their local markets and provide practice intelligence for increased patient satisfaction. We help you sleep at night by taking care of what is most often ignored—measuring patient satisfaction and improving your online reputation.

The Patient Experience Starts before They Ever Get to Your Practice.

Patients are making decisions about your practice through review sites like Yelp, social media sites like Facebook, and basic keyword searches on Google. Your online reputation is too important to leave to chance. We have developed a proprietary system that uses industry leading metrics to measure your patient experience, generate real 5-star reviews on the sites that matter, and provide real-time reporting for aligning your practice around patient satisfaction.

“It takes 20 years to build a reputation and five minutes to ruin it.
If you think about that, you’ll do things differently.”

-Warren Buffett

Online review sites and platforms have turned this model on its head in three ways:

  • Firstly, they allow consumers to easily rate their experience, both quantitatively (via star rating) and qualitatively (via text).
  • Secondly, they aggregate reviews in real-time, allowing visitors to know the number of reviews and average rating.
  • Thirdly, and most importantly, review platforms allow consumers to compare reviews and ratings with other local medical practices.

“72% of consumers ranked provider reputation and personal experience as the top drivers of provider choice” (PwC Health Research Institute)

Let Us Help You Sleep at Night

Patient Promoter was developed out of the frustration medical practices have dealing with Yelp. The patient experience starts before they ever get to the practice. The data shows that consumers are researching, gathering, analyzing and taking action based upon these online reviews. The only patients who typically leave reviews on their own have had a negative experience and it’s uncomfortable to have the staff asking patients for reviews. So what do you do? We’ve used the Net Promoter Score question — a proven metric used by leading brands around the world to measure satisfaction — as a way to filter patients through a process so only the most satisfied patients are being sent to review websites. In addition to generating 5-star reviews for your practice we can provide valuable information about the health of your practice and organized feedback direct from patients so you can take action.

Personalized Service

Account setup and activation is simple and painless. Our client relations specialist will hold your hand and get you started quickly and always be there for you when you have questions.

Automated Process

We can start sending out the standardized Patient Promoter email immediately. A single question answered directly in the email that generates a high-response rate.

Real Time Data

View your patient experience data in your personalized dashboard and custom reports as soon as your results start coming in.

Get Started Today

Start taking control of your online reviews and getting patient feedback.