As the competition continues to rise, medical providers need to focus on the entire patient encounter now more than ever. When you ignore the importance of the patient experience you might see a decrease in revenue and an increase in costs for your practice.* Patient Promoter is proven results-driven solution designed for healthcare practices using athenahealth to gain a competitive advantage in their local markets.
One question doesn't intimidate patients with lengthy surveys.
Ethical process with no pressure or incentives.
Staff doesn't need to learn new software.
Authentic feedback and reviews - no fake reviews, ever.
Proven process helps gets the results you need.
How well are you really doing? Based on patient response, Patient Promoter indexes your patient service on a scale from -100 to 100 that measures the collective outcome of the experience you are delivering to your patients. A single score that, when combined with patient feedback, has immediate application to diagnosing how well you are doing at serving your patients.
- Single question, high-response rate.
- A simple, practical measure of what your patients think and feel about your practice.
- Common language to create an environment focused on satisfaction.
Your star rating on reviews sites like Yelp, Facebook, and Google are becoming the single indicator on whether or not you get new patients. Using Patient Promoter’s proprietary process ensures you’re only asking the people who are likely to give you a 5-star rating to provide their feedback on review sites.
Patient Promoter provides a simple method for getting patient feedback to understand their perspective of your practice. The path to uncovering any process issues that impact patient experience starts with giving your patients a voice. It doesn’t take much to turn your practice toward the patient and focus on their needs. It starts with Patient Promoter.
- Identify and prioritize voiced needs and wants from the patients
- Empower the entire practice to start thinking about the patient journey
- Weave a patient-centric focus into the fabric of your practice
*Basic Athenahealth accounts include up to 5 locations for the same practice.