Protect Your Practice, Keep Your Patients

Patient Promoter™ protects your practice through insights into the patient experience. Patient Promoter drives online reviews to the most important social platforms, builds your practice with authenticity, and provides actionable intelligence to optimize your operations.

One question doesn't intimidate patients with lengthy surveys.

Ethical process with no pressure or incentives.

Staff doesn't need to learn new software.

Authentic feedback and reviews - no fake reviews, ever.

Proven process helps gets the results you need.

Improve Your Reputation

Patient Promoter Helps You Use Your Best Patients To Help Generate New Ones

As the competition continues to rise, medical providers need to focus on the entire patient encounter now more than ever. When you ignore the importance of the patient experience you might see a decrease in revenue and an increase in costs for your practice.* Patient Promoter is proven results-driven solution designed for healthcare practices using athenahealth to gain a competitive advantage in their local markets.

0
%
of patients use online reviews as the very first step to finding a new doctor.
0
%
of patients say they will not consider a healthcare providerwith an average star rating lower than 4.0 out of 5.
0
%
of patients use online reviews to evaluate physicians.
0
%
of consumers say they trust online reviews as muchas personal recommendations from friends or family.

A Single Question for Powerful Results

Check the Pulse of Your Patient Experience

How well are you really doing? Based on patient response, Patient Promoter indexes your patient service on a scale from -100 to 100 that measures the collective outcome of the experience you are delivering to your patients. A single score that, when combined with patient feedback, has immediate application to diagnosing how well you are doing at serving your patients.

  • Single question, high-response rate.
  • A simple, practical measure of what your patients think and feel about your practice.
  • Common language to create an environment focused on satisfaction.

Stay Competitive

Generate 5-Star Reviews from Satisfied Patients

Your star rating on reviews sites like Yelp, Facebook, and Google are becoming the single indicator on whether or not you get new patients. Using Patient Promoter’s proprietary process ensures you’re only asking the people who are likely to give you a 5-star rating to provide their feedback on review sites.

Unlock the Value of Your Patient Experiences

When You Listen to patients, Great Things Happen

Patient Promoter provides a simple method for getting patient feedback to understand their perspective of your practice. The path to uncovering any process issues that impact patient experience starts with giving your patients a voice. It doesn’t take much to turn your practice toward the patient and focus on their needs. It starts with Patient Promoter.

  • Identify and prioritize voiced needs and wants from the patients
  • Empower the entire practice to start thinking about the patient journey
  • Weave a patient-centric focus into the fabric of your practice
Patients are making decisions about your practice through review sites like Yelp, social media sites like Facebook, and basic keyword searches on Google. Your online reputation is too important to leave to chance. We have developed a proprietary system that uses industry leading metrics to measure your patient experience, generate real 5-star reviews on the sites that matter, and provide real-time reporting for aligning your practice around patient satisfaction.

What You Get with Your Patient Promoter Account

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Standardized Process

Patient Promoter uses a standardized process for continuity with every patient.
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Unlimited Responses

All accounts included unlimited responses.
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Alert System

Alert system allows you to monitor and follow-up with the most urgent patient issues.
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Loyalty Measurement

Net Promoter Score® is used by Fortune 500 companies worldwide to gauge loyalty.
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Capture Feedback

Learn from your patient’s experience.
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Dashboard

Quick dashboard gives you important details at your fingertips.
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Generate 5-Star Reviews

Proactively manage your practice’s reputation.
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Unlimited Support

We’re here when you need help or have questions.
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Reporting System

Simple reporting system allows you to review feedback and NPS scores.

*Basic Athenahealth accounts include up to 5 locations for the same practice.